ERIC Number: ED459762
Record Type: Non-Journal
Publication Date: 2001-Aug
Reference Count: N/A
Knowledge Management, User Education, and Librarianship.
Koenig, Michael E. D.
This paper discusses the potential role of librarians in user education and training in the context of knowledge management (KM) initiatives. The paper first summarizes the results of a recent study of KM systems that found a high failure and disappointment rate, with more than half of the failures attributable to inadequate user training and education. The following two background issues are reviewed: the importance of rich communications, browsing, and serendipity; and the phenomenon that information workers, from researchers to managers, tend to consistently spend 20-25% of their work time in information seeking. User education and training are summarized for two KM domains, i.e., directed information/knowledge search and serendipity/browsing. Recommendations for the role of the librarian in user education and training are offered for three KM strategies (i.e., harvesting, hunting, and harnessing/hypothesizing): teaching database searching; teaching database mining; training users on the use of current awareness services; and teaching the use of groupware. The following key lessons for librarians are listed: (1) design the training and user education program first; (2) train users for directed information and knowledge search; (3) facilitate serendipity and browsing; (4) call it, and think of it, as "coaching," not user training or education; and (5) don't just show how--tell why. (Contains 14 references.) (MES)
Descriptors: Information Management, Information Seeking, Information Skills, Information Systems, Instructional Design, Librarians, Library Instruction, Library Role, Training, User Needs (Information)
For full text: http://www.ifla.org.
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A