ERIC Number: ED459642
Record Type: RIE
Publication Date: 2000
SFA Traditions: Celebrating Our Mission.
Office of Student Financial Assistance (ED), Washington, DC.
This document is the second in a series of "core curriculum" courses designed by Student Financial Assistance (SFA) "University," a training program for SFA employees. The one-day course traces the history of student financial assistance, describes what the SFA organization looks like today, and outlines the standards to which SFA must adhere to create a better future for the millions of students who will enter higher education. The course describes three "moments of truth" students face as they go through the financial aid process: aid application, aid offer, and aid repayment. Participants are asked to reflect on six scenarios of students seeking financial aid and to focus on the four SFA service standards: (1) be courteous; (2) be efficient; (3) be worthy of trust; and (4) deliver great products and services. Four service accountability scenarios are also presented. (SLD)
Descriptors: Federal Aid, Higher Education, Program Descriptions, Student Financial Aid, Student Financial Aid Officers
U.S. Department of Education, Office of Student Financial Assistance, 400 Maryland Ave., S.W., FOB-3, Washington, DC 20202-5132. Tel: 800-433-3243 (Toll Free).
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Office of Student Financial Assistance (ED), Washington, DC.