ERIC Number: ED459351
Record Type: Non-Journal
Publication Date: 2001-Oct-4
Reference Count: N/A
Human Capital: Attracting and Retaining a High-Quality Information Technology Workforce. Testimony before the Subcommittee on Technology and Procurement Policy, Committee on Government Reform, U.S. House of Representatives.
McClure, David L.
The General Accounting Office examined the problem of attracting and retaining a high-quality information technology (IT) workforce in federal government agencies. The problem was traced to a longstanding lack of effective leadership and management and lack of a strategic approach to marshaling, managing, and maintaining the human capital needed for the government to discharge its responsibilities and delivery on its promises. An analysis of the current state and likely future of the IT field yielded the following findings: (1) rapid changes in IT require a skilled and well-managed workforce; (2) the demand for skilled IT workers remains substantial; (3) agencies are making limited progress in addressing IT human capital issues; and (4) agency reliance on contracted IT services requires improved oversight capabilities. The following actions for addressing IT human capital problems were recommended: (1) assess the knowledge and skills needed to effectively perform IT operations to support agency missions and goals; (2) inventory current IT staff members' knowledge and skills to identify gaps in needed capabilities; (3) develop strategies and implement plans for hiring, training, and professional development to fill identified gaps; and (4) evaluate program and use the evaluation results to continuously improve the organization's human capital strategies. (Contains 34 references.) (MN)
Descriptors: Change Strategies, Data Processing, Definitions, Education Work Relationship, Employment Practices, Employment Problems, Federal Government, Government Employees, Human Capital, Information Management, Information Processing, Information Science, Information Technology, Labor Economics, Labor Force, Labor Force Development, Labor Needs, Labor Turnover, Needs Assessment, Organizational Change, Personnel Management, Policy Formation, Professional Training, Public Agencies, Public Policy, Public Sector, Recruitment, Strategic Planning, Trend Analysis, Work Environment
U.S. General Accounting Office, P.O. Box 6015, Gaithersburg, MD 20884-6015 (first copy, free; additional copies, $2 each). For full text: http://www.gao.gov/new.items/d02113t.pdf.
Publication Type: Legal/Legislative/Regulatory Materials; Reports - Evaluative
Education Level: N/A
Authoring Institution: General Accounting Office, Washington, DC.