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ERIC Number: ED458426
Record Type: Non-Journal
Publication Date: 1999-Jul
Pages: 108
Abstractor: N/A
Reference Count: N/A
Partnering for Quality under the Workforce Investment Act: A Tool Kit for One-Stop System Building. Module 5: Building a Process for Continuous Improvement. Training Manual with Participant Workbook.
Kogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for continuous improvement. The training manual presents a detailed lesson plan that includes step-by-step instructions for using the following tools and techniques to deliver the module: presenting overhead slides; having participants complete exercises; writing information on flip charts; using small group discussions; and using full group discussion. The workbook activities and worksheets are designed to achieve the following objectives: (1) show participants how to design and implement a continuous improvement process consisting of a cycle of four interrelated steps (plan, do, check, act) within a one-stop system; (2) teach participants to use various tools for identifying and analyzing performance problems; (3) teach participants to establish and support process improvement teams; (4) train participants to apply continuous improvement tools (including Pareto diagrams, run charts, scatter diagrams, and fishbone charts) to the collaboration process itself; and (5) have participants draw on the Malcolm Baldridge criteria and Simply Better resource materials. (MN)
For full text:
Publication Type: Guides - Classroom - Learner; Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Students; Teachers
Language: English
Sponsor: Employment and Training Administration (DOL), Washington, DC.
Authoring Institution: Social Policy Research Associates, Menlo Park, CA.
Identifiers - Laws, Policies, & Programs: Workforce Investment Act 1998