ERIC Number: ED458426
Record Type: Non-Journal
Publication Date: 1999-Jul
Reference Count: N/A
Partnering for Quality under the Workforce Investment Act: A Tool Kit for One-Stop System Building. Module 5: Building a Process for Continuous Improvement. Training Manual with Participant Workbook.
Kogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for continuous improvement. The training manual presents a detailed lesson plan that includes step-by-step instructions for using the following tools and techniques to deliver the module: presenting overhead slides; having participants complete exercises; writing information on flip charts; using small group discussions; and using full group discussion. The workbook activities and worksheets are designed to achieve the following objectives: (1) show participants how to design and implement a continuous improvement process consisting of a cycle of four interrelated steps (plan, do, check, act) within a one-stop system; (2) teach participants to use various tools for identifying and analyzing performance problems; (3) teach participants to establish and support process improvement teams; (4) train participants to apply continuous improvement tools (including Pareto diagrams, run charts, scatter diagrams, and fishbone charts) to the collaboration process itself; and (5) have participants draw on the Malcolm Baldridge criteria and Simply Better resource materials. (MN)
Descriptors: Agency Cooperation, Behavioral Objectives, Career Centers, Classroom Techniques, Cooperative Planning, Coordination, Delivery Systems, Educational Legislation, Employment Services, Evaluation Criteria, Evaluation Methods, Federal Legislation, Guidelines, Labor Force Development, Learning Activities, Learning Modules, Lesson Plans, Linking Agents, Partnerships in Education, Program Evaluation, Program Implementation, Program Improvement, Systems Approach, Teaching Guides, Teaching Methods, Teamwork, Total Quality Management, Workbooks, Worksheets
For full text: http://usworkforce.org/onestop/pdf/partner5.pdf.
Publication Type: Guides - Classroom - Learner; Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Students; Teachers
Sponsor: Employment and Training Administration (DOL), Washington, DC.
Authoring Institution: Social Policy Research Associates, Menlo Park, CA.
Identifiers - Laws, Policies, & Programs: Workforce Investment Act 1998