ERIC Number: ED458346
Record Type: Non-Journal
Publication Date: 2001
Reference Count: N/A
Red Tape, Silver Hammers, & Shattered Ashtrays: What States and Communities Can Learn from Eight Years of Federal Reinvention.
Sylvester, Kathleen; Umpierre, Michael
This report presents lessons learned from the National Partnership for Reinventing Government (NPR) and offers advice for state and local reinvention efforts, describing how NPR's leaders built political and public support and focusing on five aspects of reinvention: getting started (e.g.; creating a reinvention team, building relationships with the central budget and management agency, creating reinvention labs, using stories and measurements to build support, focusing on customers, and creating a sense of urgency); unleashing untapped human potential (e.g., recognizing good ideas that save money, moving decision making into the field, giving workers the tools they need to do their jobs, enhancing the quality of work life, and building performance partnerships); using benchmarks to improve government processes (employee work groups and surveys, performance measures, and one-stop customer service); using information technology to transform governance (government online rather than in line, user-friendly interfaces, Internet applications, and using the power of place to build support for change); and moving to balanced measures to assess results in terms of achieving agencies' missions and satisfying customers and employees. (Contains 71 endnotes.) (SM)
Descriptors: Benchmarking, Federal Government, Governance, Information Technology, Internet, Local Government, Organizational Development, Organizational Effectiveness, Program Evaluation, Quality Control, State Government
Annie E. Casey Foundation, 701 St. Paul Street, Baltimore, MD 212012. Tel: 410-223-2890; Fax: 410-547-6624; Web site: http://www.aecf.org.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Annie E. Casey Foundation, Baltimore, MD.