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ERIC Number: ED457870
Record Type: Non-Journal
Publication Date: 2001-Dec
Pages: 4
Abstractor: N/A
Reference Count: N/A
Small Public Libraries Can Serve Big. ERIC Digest.
Parry, Norm
Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just three strategic questions, any small library can improve customer service, make better use of available resources and open up new service opportunities, without a bigger building, budget or book collection. Each of these questions is discussed in the digest: What business are you in? What do your customers want? How do you get it for them? By focusing efforts strategically on well-defined customer preferences, buying, getting and borrowing strategically, and defining the mission realistically, small public libraries can be "big" in customer service and satisfaction. (AEF)
ERIC Clearinghouse on Information & Technology, Syracuse University, 621 Skytop Rd., Suite 160, Syracuse, NY 13244-5290. Tel: 315-443-3640; Tel: 800-464-9107 (Toll Free); Fax: 315-443-5448; e-mail:; Web site:
Publication Type: ERIC Publications; ERIC Digests in Full Text
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Information and Technology, Syracuse, NY.