ERIC Number: ED457861
Record Type: Non-Journal
Publication Date: 2001
Reference Count: N/A
The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference (2nd, Seattle, Washington, October 16-17, 2000).
Kasowitz, Abby S., Ed.; Stahl, Joan, Ed.
This publication features work presented at the Second Annual Virtual Reference Desk Digital Reference Conference (October 6-17, 2000, Seattle, Washington). These proceedings include papers and presentations by conference presenters representing public, academic, and government libraries, as well as subject-specific AskA services, from the United States, Canada, Australia, Denmark, and Japan. Conference participants identified several key issues facing practitioners and researchers. The publication opens with records from plenary sessions, including the "Welcome" presentation by R. David Lankes; transcription from the keynote address by Michael B. Eisenberg and Charles R. McClure; and background on the "Impacts of Digital Reference" panel. The presentations and papers that follow provide a snapshot of current services, research initiatives, and products that help define the field of digital reference. Sections are arranged by topic (or conference track), each one highlighting a different area of digital reference: (1) "Real-Time Technologies" features services using Web contact software and instant messaging technologies for digital reference; (2) "Software for Digital Reference" introduces tools developed in-house for specific services as well as customizable applications; (3) "Managing Digital Reference Services" discusses issues in service development and maintenance including staffing, question-answer procedures, publicity, technical support, and modes of service; (4) "Issues and Research in Digital Reference" presents a range of topics including standards development, commercial versus non-profit services, communications issues, and digital reference service in government and distance education contexts; (5) "Spotlight on User Needs and Behaviors" focuses on methods for gathering and interpreting data from users and translating needs into effective service; (6) "Digital Reference Service Spotlights" includes first-hand experiences from one subject-related AskA service and academic and government libraries; (7) "Digital Reference Networks" offers insights on collaborative efforts in digital reference among multiple institutions; and (8) "Resources in Digital Reference" highlights processes for developing, procuring, and evaluating resources for use in online and traditional and reference service. (AEF)
Descriptors: Academic Libraries, Computer Mediated Communication, Government Libraries, Information Networks, Information Services, Library Services, Public Libraries, Reference Services, User Needs (Information)
For full text: http://vrd.org/conferences/VRD2000/proceedings/index.shtml.
Publication Type: Collected Works - Proceedings
Education Level: N/A
Authoring Institution: N/A