ERIC Number: ED456790
Record Type: RIE
Publication Date: 2001-Jun-5
Comparing Online and Face-to-Face Instruction at a Large Virtual University: Data and Issues in the Measurement of Quality. AIR 2001 Annual Forum Paper.
Wisan, Gail; Nazma, Shirin; Pscherer, Charles P., Jr.
The fiscal year 2000 Alumni Survey at a large, substantially online university was used to assess undergraduate students' satisfaction with both online and face-to-face academic quality and student services. Students who had taken online classes evaluated both their online and face-to-face classes. In addition, students who took only face-to-face classes evaluated them. Responses were received from 567 graduates, representing a 31% response rate. Differences between the online and face-to-face students' ratings of face-to-face academic quality raised questions about the significance of context for self-reported data. Several of the differences in rating actually favored face-to-face among students who took only one online course. However, when students took four or more online courses, they rated their online classes as superior in their satisfaction with such key academic quality indicators as "develop critical thinking" and "rigor and scholarship." Other measurement issues related to whether online and face-to-face classes should be compared are discussed. One appendix contains a survey overview, and the other contains the survey. (Contains 6 tables and 17 references.) (SLD)
Publication Type: Reports - Research; Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Association for Institutional Research (41st, Long Beach, CA, June 3-6, 2001).