ERIC Number: ED456224
Record Type: RIE
Publication Date: 1999-Jul
An Evaluation of the Self-Service Approach in One-Stop Career Centers. Final Report.
D'Amico, Ronald; Fedrau, Ruth; Kimball, Mary; Midling, Michael; Soukamneuth, Sengsouvanh
This report presents findings from a study of self-service systems in eight One-Stop Career Centers that were identified as being particularly efficacious or noteworthy for completeness of resources, ease of use, or outreach to special populations. Chapter I describes the study design. Chapter II describes physical facilities. It focuses on the Resource Rooms in the centers that provide hard-copy and electronic resources and are open to the public on a walk-in basis. It details types of hardware available: computers, copiers, fax machines, televisions for viewing videos, and telephone books. Chapter III explores strategies that centers use to facilitate access to self-service. It discusses centers' efforts to promote access to the Resource Room among five population groups (disabled individuals, individuals with limited computer skills, welfare-to-work program participants, youth customers, and non-native English speakers) and strategies to document performance of the self-service system. Chapter IV addresses how centers' staff Resource Rooms and explains staff members' responsibilities and training. Chapter V describes resources and tools typically available, clarifies challenges centers face in ensuring that resources and tools can be used effectively, and describes strategies centers have devised. Chapter VI describes self-service options centers have devised for employers. Chapter VII presents a summary of cross-site observations and draws conclusions. Appendixes include project profiles that describe major features of the Resource Rooms and an annotated listing of 34 resources. (YLB)
Descriptors: Access to Information, Adult Education, Agency Cooperation, Autoinstructional Aids, Career Centers, Cooperative Programs, Coordination, Economically Disadvantaged, Educational Resources, Employment Programs, Employment Services, Information Technology, Institutional Cooperation, Job Training, Labor Force Development, Needs Assessment, Personnel Selection, Program Effectiveness, Program Evaluation, Program Implementation, Staff Development, Staff Role, State Programs, Users (Information), Welfare Recipients
For full text: http://usworkforce.org/onestop/pdf/spr-selfservice.pdf.
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Employment and Training Administration (DOL), Washington, DC.
Authoring Institution: Social Policy Research Associates, Menlo Park, CA.