ERIC Number: ED455868
Record Type: Non-Journal
Publication Date: 2001-Apr
Reference Count: N/A
Survey Series: College Employees. Survey Series, Fall 2000.
Mery, Pamela M.
In 2000, the City College of San Francisco (CCSF) surveyed faculty, administration, and staff members regarding 64 campus services. All employees received the survey, and nearly 30% (849) responded. The services were rated on a scale of 1 to 4, 1 being 'poor' and 4 being 'excellent.' Results included: (1) library services received the highest mean rating, at 3.3, with telephone services/switchboard coming in second and the learning assistance center third; (2) the lowest ratings were given to general counseling services, facilities planning/construction, and building and grounds/repairs; and (3) on average, employees found college services to be good, with only five services averaging below average. Detailed results and mean scores are presented in tables and organized by several categories, including by survey order, by demographics of respondents, by mean ranking from high to low, by order of the number of respondents, by credit/noncredit, by campus, by selected departments, by full-time and part-time respondent, by years of employment, and by ethnicity. A copy of the survey is included for reference. (NB)
Descriptors: College Faculty, Community Colleges, Educational Resources, Financial Services, Information Services, Institutional Role, Library Facilities, Participant Satisfaction, School Surveys, Services, Teacher Surveys, Two Year Colleges
For full text: http://www.ccsf.cc.ca.us/Services/Research_Planning.
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: City Coll. of San Francisco, CA. Office of Institutional Development, Research, and Planning.