ERIC Number: ED455580
Record Type: RIE
Publication Date: 2000-Apr
Strategies for Meeting High Standards: Quality Management and the Baldrige Criteria in Education. Lessons from the States.
Barth, John; Burk, Zona Sharp; Serfass, Richard; Harms, Barbara Ann; Houlihan, G. Thomas; Anderson, Gerald; Farley, Raymond P.; Rigsby, Ken; O'Rourke, John
This document, one of a series of reports, focuses on the adoption of principles of quality management, originally developed by W. Edwards Deming, and the Baldrige Criteria for use in education. These processes and tools for systemic organizational management, when comprehensively applied, produce performance excellence and continuous improvement. They are now standard operating procedures for many of America's most successful companies. Educational systems that applied these techniques comprehensively and consistently have seen significant gains in student achievement, decreases in discipline problems, greater employee satisfaction, increased satisfaction and support from parents and communities, and reductions in administrative costs. The eight case studies in this report provide concrete evidence of the efficacy of quality management techniques when applied in education. For example, over 90 percent of all students in the Brazosport Independent School District, Texas, meet state standards and pass the state achievement tests. There are virtually no differences in performance between groups of children, regardless of race or economic background. The appendix contains authors' contact information, 'Air Cover' for Systemic Change--a transcribed interview with Robert T. Jones, and resources and information. (RT)
Descriptors: Educational Administration, Educational Change, Educational Development, Educational Improvement, Educational Principles, Organizational Change, Organizational Effectiveness, Quality Control
National Education Goals Panel, 1255 22nd Street, N.W., Suite 502, Washington, DC 20037. Tel: 202-724-0015. For full text: http://www.negp.gov/page9-3.html.
Publication Type: Reports - Research
Education Level: N/A
Audience: Policymakers; Practitioners
Authoring Institution: National Education Goals Panel, Washington, DC.