ERIC Number: ED454932
Record Type: Non-Journal
Publication Date: 2001-Jun
Reference Count: N/A
Howard Community College Report on the 2001 YESS Survey: Annual Survey of Student Satisfaction.
Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.
This report details the results of the 2001 Yearly Evaluation of Services by Students Survey (YESS) from Howard Community College (HCC) (Maryland). The survey is given to randomly chosen class sections each spring. The number of students chosen to participate in the 2001 survey was 1,994, and the response rate was 38% (766 students). Ratings on the survey are given on a five-point scale, with 5 being "very satisfied" and 1 being "very dissatisfied." The survey gathered student characteristics according to the following categories: (1) female (55%); (2) 19 and younger (33%); (3) 20-25 years old (39%); (4) White (64%); (5) African American/Black (14%); (6) full-time student (49%); (7) income under $30,000 (24%); (8) income over $100,000 (24%); (9) employed full time (40%); and (10) employed part time (39%). Other findings included: (1) three services--cafeteria, financial aid (amount of aid), and parking--rated below 3.5; (2) the highest-rated services were admissions (4.1), telephone registration (4.0), and publications (4.0); (3) of the 52 items on the survey, part-time students rated 37 higher than full-timers; (4) students rated excellence in education and campus safety as the most important aspects of a college, with more than 70% reporting satisfaction on these items; and (5) 80% of students were satisfied with the quality of instruction at HCC. The article includes 19 tables, graphs, and charts. (NB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.