ERIC Number: ED454925
Record Type: Non-Journal
Publication Date: 2001-Jan
Reference Count: N/A
College of the Canyons Faculty and Staff Survey, Fall 2000.
Gribbons, Barry C.; Dixon, P. Scott
This survey was designed to acquire information on the opinions of college employees regarding various institutional departments. The questionnaire used both Likert-type and open-ended questions, with six response choices ranging on a scale from 1 to 5, from very dissatisfied to very satisfied to no opinion. Of the 640 questionnaires distributed to staff and faculty, 162 were returned (response rate 25%). Findings are reported by department and include: (1) for Computer Support Services, "willingness to help" and "courtesy when answering phones" rated the highest (4.6), with no items falling below 4.2 (between satisfied and very satisfied); (2) for MIS, "willingness to help" and "knowledge of the staff" rated highest, at 4.1, with the lowest score (2.7) being "ease of use of programs"; (3) suggestions to improve Institutional Development included regularly scheduled reports, more staff, and more accurate numbers; (4) average scores for Personnel Services ranged from 3.5 to 4.3, with respondents describing the staff as "wonderful to deal with"; (5) for library services, average scores ranged from 4.1 to 4.8 (for "reference assistance" and "willingness to help"); and (6) suggestions for Reprographics improvement included more room and staff, increased self-serve capabilities, and separate machines in various locations around campus. The survey and select responses are appended. (EMH)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: College of the Canyons, Santa Clarita, CA. Office of Institutional Development.