ERIC Number: ED454792
Record Type: Non-Journal
Publication Date: 1999
Reference Count: N/A
Perspectives on Quality Management within a United Kingdom University: A Case Study of De Montfort University. Improving the Managerial Effectiveness of Higher Education Institutions. Working Document.
Cox, Philip M.
This case study describes and critically evaluates two contrasting models of quality management that have been used to support organizational development within De Montfort University, the United Kingdom, during periods of major internal and external change. These models are audited self-evaluation within a developed management structure, a "bottom-up" approach, and strategic quality improvement through high-level process design, a more "top-down" approach. An account of the origins and development of both models is used to illustrate some of the critical issues that need to be considered in adopting either approach. The case study also considers some of the tradeoffs that need to be made in choosing between models of quality improvement based on incremental or transformational change. The study identifies some of the organizational, technical, and cultural issues involved in developing an approach to quality management that is responsive to the corporate and local needs of a university and those of its external stakeholders. Eight appendixes provide supplemental information about the research process. (Contains 10 figures and 13 references.) (SLD)
Descriptors: Case Studies, Educational Change, Evaluation Methods, Foreign Countries, Models, Organizational Development, Quality Control, Self Evaluation (Groups)
International Institute for Educational Planning, 7-9 rue Eugene Delacroix, 75116 Paris, France. Tel: +33(1)45.03.77.00; Fax: +33(1)18.104.22.168; Web site: http://www.unesco.org/iiep.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: United Nations Educational, Scientific, and Cultural Organization, Paris (France). International Inst. for Educational Planning.
Identifiers - Location: United Kingdom