ERIC Number: ED454791
Record Type: Non-Journal
Publication Date: 1999
Reference Count: N/A
Strategic Planning, Information Systems and Organizational Development. A Case Study of the University of Botswana. Improving the Managerial Effectiveness of Higher Education Institutions. Working Document.
Neill, Richard; Mokoena, Thabo
Since the beginning of the 1990s, the University of Botswana has embarked on a series of organizational change strategies. In 1998-1990, the University engaged an external Review Commission to undertake a comprehensive institutional analysis, and, at about the same time, the University acquired a computerized administrative information system with complementary technology. In late 1991, a strategic planning process was initiated, and later, a comprehensive "root and branch" exercise was conducted to articulate a new organizational structure. This case study provides an account of these three initiatives, evaluates the experiences of those involved, and makes suggestions that may be useful to other institutions in the process of organizational change. Findings highlight the difficulties in implementing a new computer-based information system and demonstrate the unexpected consequences that seemingly unrelated decisions can have. The key success story of the case study was the ability of the University to harness the talents of various individuals through project teams, task forces, and working groups, complemented by an appropriate use of external forces. (SLD)
Descriptors: Case Studies, Computer Uses in Education, Educational Change, Foreign Countries, Higher Education, Information Systems, Organizational Development, Program Evaluation, Strategic Planning, Universities
International Institute for Educational Planning, 7-9 rue Eugene Delacroix, 75116 Paris, France. Tel: +33(1)45.03.77.00; Fax: +33(1)188.8.131.52; Web site: http://www.unesco.org/iiep.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: United Nations Educational, Scientific, and Cultural Organization, Paris (France). International Inst. for Educational Planning.
Identifiers - Location: Botswana