ERIC Number: ED454759
Record Type: Non-Journal
Publication Date: 1999
Reference Count: N/A
Interim Performance Objectives. Progress Report, 3rd Quarter Fiscal Year 1999.
Office of Student Financial Assistance (ED), Washington, DC.
This document contains a progress report on three categories of interim performance objectives outlined by the Office of Student Financial Assistance (OSFA) in winter 1999. These objectives were to: (1) improve customer service; (2) reduce the overall cost of delivering student aid; and (3) transform the OSFA into a performance-based organization. With regard to customer service, the OSFA completed its preparations for Y2K compliance and developed a Recipient Financial Management System and direct loan consolidation programs. Additional Web-based products and aids to filing for financial aid electronically were developed. To reduce the overall cost of delivering student aid, the OSFA improved the loan default recovery rate, joined a partnership to implement default management plans at historically black colleges and universities, and worked on the development of an integrated subsidiary-type financial management system. Various internal changes were being planned to help transform the OSFA into a performance-based organization. A chart outlines the number and dollars of student financial aid awarded or planned for fiscal years 1998 to 2000. (SLD)
Publication Type: Numerical/Quantitative Data; Reports - Descriptive
Education Level: N/A
Authoring Institution: Office of Student Financial Assistance (ED), Washington, DC.