ERIC Number: ED453732
Record Type: Non-Journal
Publication Date: 2001-Feb
Reference Count: N/A
Fall Term 1999 Nova Southeastern University Students Respond to a Broad-Based Satisfaction Survey: A Comparison of Campus-Based Students and Distance Education Students.
MacFarland, Thomas W.
This study used data originally gained from a survey in 1999 to study student satisfaction at Nova Southeastern University, Florida. Survey findings were reported elsewhere. More than 2,300 students responded to the survey. The perspectives of campus-based students were compared with those of students participating in distance education. Survey results indicate that students generally had positive opinions about the university and its many services, but there were a few areas where levels of satisfaction were significantly different. Areas of concern were the relatively lower perception of academic reputation by distance education students and the reported frequency and levels of use of the university's libraries and library services by distance education students. There was a disparity in the use of technology-based media in course, with campus-based students indicating a greater level of use of contemporary computer-based media such as electronic mail and the World Wide Web. Campus-based students were better satisfied with issues related to training, adequacy of computing resources, technology-based access to information, instructional support, and general issues related to the infusion of information technology into the curricula. However, campus-based students indicated a lower level of satisfaction than distance education students about the overall quality of the academic program. (Contains 17 tables and 17 references.) (SLD)
Publication Type: Numerical/Quantitative Data; Reports - Evaluative
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Fort Lauderdale, FL.