ERIC Number: ED452933
Record Type: Non-Journal
Publication Date: 2001-Jan
Reference Count: N/A
The Millennium QUEST: Results of the Survey. Annual Staff Survey. Complete Set of Tables & Charts. Research Report Number 108.
Livieratos, Barbara B.
This document provides a quick overview and set of detailed tables of the findings of the annual employee survey at Howard Community College (Maryland). The Quality Evaluation of Service Trends (QUEST) Survey affords all college employees the opportunity to give their assessment of college services, campus climate, job satisfaction, and college leadership. Ratings on service areas were made on a five-point scale ranging from excellent (5) to poor (1). Ratings on the 60 services listed on the survey ranged from 3.07 to 4.30. Some of the units that received high ratings on the survey include the following: theater; test center; print shop; the division of science and technology; and the audio visual services in the teaching/ learning services division. Those units with the highest levels of dissatisfaction were security service, physical education facility, academic support, retention services, and cafeteria. Of the 56 items that can be compared between the 1999 and 2000 surveys, 33 declined in ratings, 22 went up, and one remained the same. As in most areas of the survey, there were differences in campus climate ratings by employment category, with faculty being the most positive in their ratings and support staff the least positive. (JA)
Publication Type: Numerical/Quantitative Data; Reports - Descriptive
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD.