ERIC Number: ED452872
Record Type: Non-Journal
Publication Date: 2000-Oct
Reference Count: N/A
Performance Measures, Benchmarking and Value.
This paper discusses performance measurement in university libraries, based on examples from the University of Wollongong (UoW) in Australia. The introduction highlights the integration of information literacy into the curriculum and the outcomes of a 1998 UoW student satisfaction survey. The first section considers performance indicators in context, including the UoW's use of the Australian Quality Council's "Australian Business Excellence Framework." The second section describes the development of performance indicators, including a framework that provides expectations/critical success factors and performance indicators for several stakeholders (i.e., university executive, clients, staff, suppliers, and community). The third section addresses benchmarking, stressing the importance of benchmarking as a means of identifying best practice and of continuously improving all aspects of performance. The following uses of performance measurement are identified: to indicate the library or information services' alignment with broader organizational goals; to demonstrate the integration of information services with the key activities of the organization or community; and to support the library's position as the organization's primary information manager and service provider. (MES)
Descriptors: Academic Libraries, Benchmarking, Evaluation Criteria, Foreign Countries, Higher Education, Information Literacy, Library Role, Library Services, Models, Performance, Student Surveys, User Satisfaction (Information)
For full text: http://www.alia.org.au/conferences/alia2000/proceedings/feli city.mcgregor.html.
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A