ERIC Number: ED452800
Record Type: Non-Journal
Publication Date: 2000-Oct
Reference Count: N/A
One Size Does Not Fit All: Models for Support and Training Partnerships in Virginia.
Breeden, Sue Ellen; Ramsey, Ellen; Evans, Susan; Roche, Gene; Valliere, Michele
Providing technical support to a large, geographically diverse population is a daunting task. Information technology (IT) organizations must contribute to the teaching and learning mission, while supporting complex and visible administrative operations. All universities and colleges face unprecedented challenges in providing effective computing support and training to their communities. The University of Virginia and the College of William and Mary are successfully confronting these challenges, but in a different manner. This paper describes the two distinct models and examines the role training has played in the overall effectiveness of each program. It explores the strengths each model brings to providing support and the challenges each faces to enhance communication and promote the exchange of knowledge. The paper concludes with several case study scenarios including: database conversion; rollout of Windows 2000; student with a bad disk; and faculty member wants to use PowerPoint. Each case study is followed by a discussion of each program's likely responses to common constituent needs. (AEF)
Descriptors: Computer Uses in Education, Educational Practices, Higher Education, Information Technology, Models, Program Development, Program Effectiveness, Staff Development, Technical Assistance, Training
For full text: http://www.educause.edu/conference/e2000/proceedings.html. For full text: http://www.educause.edu/asp/doclib/abstract.asp?ID=EDU0002. html.
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A