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ERIC Number: ED452372
Record Type: Non-Journal
Publication Date: 2000-Jul
Pages: 76
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-92-896-0003-9
Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.
Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio
Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry (increasing competitiveness and globalization, consumer expectations, quality, and introduction of new technologies); (2) the impact of those changes on organizations and occupational skills; and (3) new occupational skill requirements and the role of training. The study established that the human factor is playing a key role in making the hotel industry competitive and improving its quality. Better qualifications are being required in almost all operational areas and especially for profiles in management, accommodation management, catering, administration, technical services, and events and administration. It was concluded that, in all three countries, training schemes need to be designed to the following groups of competencies that apply to all the occupational profiles analyzed: (1) general skills/knowledge, including speaking and writing skills, eagerness to continue learning, problem-solving skills, and attention to quality; (2) social skills; (3) technological skills; and (4) business management and marketing skills. (The survey instruments are appended.) (MN)
CEDEFOP, P.O. Box 22427, GR-551 02 Thessaloniki, Greece (3012 EN; 8.50 Euro). Tel: 30-31-490-111; Web site:
Publication Type: Information Analyses; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: European Centre for the Development of Vocational Training, Thessaloniki (Greece).
Identifiers - Location: France; Italy; Spain