This manual is intended for municipal managers, union representatives, and others interested in establishing workforce literacy programs (WFLPs). Content is based on the experience of five Canadian municipalities where WFLPs were established. Chapter 1 addresses the challenge for municipalities to manage change in the workplace and provides a checklist to help determine whether it is time to consider a WFLP. Chapter 2 highlights the 12 principles that help ensure that the WFLP meets the needs of all stakeholders in the municipal government operation. Chapter 3 describes methods to create commitment to the WFLP. Chapter 4 focuses on planning and implementing the WFLP. Chapter 5 discusses evaluation and methods to ensure the programs sustainability. Chapter 6 profiles the five workplace literacy pilot projects and draws out the common themes that emerged from their experiences. Chapter 7 provides a select bibliography of 38 adult literacy resources in these categories: general reference, curriculum, needs assessment, clear language guidebooks, audiovisual materials, and French resources. Chapter 8 is a table of organizational resources by province/territory. Contact information is provided for literacy coalitions, provincial federations of labor, and provincial government literacy coordinators. (YLB)