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ERIC Number: ED451816
Record Type: RIE
Publication Date: 2000-Feb
Pages: 36
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Are College Students Satisfied? A National Analysis of Changing Expectations. New Agenda Series[TM].
Low, Lana
This report focuses on changes in student expectations and institutional performance observed in student satisfaction data over a 4-year period (1994-1995 though 1997-1998). The Student Satisfaction Inventory was used to assess student perceptions of campus experiences at community, junior, and 4-year public and 4-year private institutions in North America. Data were collected from 423,003 students from 745 colleges and universities. Many interesting insights were found in this survey, including the fact that 2-year institutions are out-performing their 4-year counterparts in meeting student expectations. Four-year public and private colleges and universities are exhibiting performance in a "holding pattern," with the public institutions maintaining a slight edge over the private ones. Four-year private colleges, typically the most expensive, are losing ground in meeting student expectations. For all students, regardless of institutional type, there is concern about the quality of academic advising offered. Institutional responsiveness to diversity varied widely among institutions and for ethnic groups. For all students, basic personal needs, like safety and security, predominated, often offsetting concerns about more academic and institutional issues. In some instances, there appeared to be a mismatch between student and institutional values. For all institutional types, there were pockets of performance excellence and pockets of opportunity that colleges and universities need to examine. (SLD)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: USA Group, Inc., Indianapolis, IN.
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