ERIC Number: ED450804
Record Type: Non-Journal
Publication Date: 2001-Jan-12
Reference Count: N/A
Building the Virtual Reference Desk in a 24/7 World. OCLC/Library of Congress Symposium at ALA Midwinter 2001 (Washington, DC, January 12, 2001). Tape 1 [and] Tape 2. [Videotapes].
Library of Congress, Washington, DC.; OCLC Online Computer Library Center, Inc., Dublin, OH.
With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place, the virtual library without walls. The symposium, "Building the Virtual Reference Desk in a 24/7 World" (Library of Congress, January 12, 2001), addresses the concept of taking the reference desk to cyberspace. Two videotapes contain the proceedings from the symposium. Tape 1 (100 minutes) includes: "Introduction to the Program and Speakers" (Diane Nester Kresh); "LC and OCLC: Milestone Anniversaries" (Winston Tabb); "A History of Collaboration: LC and OCLC" (Jay Jordan); "Current Status and Future Directions for Digital Reference" (David Lankes); "Creating a Consortial Chat and Collaborative Browsing Service" (Susan McGlamery); and "How Digital Reference Works in a Public Library" (Nancy O'Neil). Tape 2 (95 minutes) includes: "Introduction to the Program and Speakers" (Diane Nester Kresh); "How Digital Reference Works in an Academic Library" (Paul J. Constantine); "Collaborative Digital Reference Service" (Diane Nester Kresh, Linda Arret, Chip Nilges, and Frank Hermes); as well as closing remarks by Diane Nester Kresh. (AEF)
Descriptors: Academic Libraries, Electronic Libraries, Information Services, Library Development, Library Services, Online Systems, Public Libraries, Reference Services, Videotape Recordings, World Wide Web
OCLC Online Computer Library Center, Inc. Inc., 6565 Frantz Road, Dublin, OH 43017-3395. Tel: 800-848-5878, Ext. 5136 (Toll Free); Fax: 614-764-6096; Web site: http://www.oclc.org.
Publication Type: Collected Works - Proceedings; Non-Print Media
Education Level: N/A
Authoring Institution: Library of Congress, Washington, DC.; OCLC Online Computer Library Center, Inc., Dublin, OH.