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ERIC Number: ED450761
Record Type: Non-Journal
Publication Date: 2000-Aug
Pages: 10
Abstractor: N/A
Reference Count: N/A
Ensuring High Quality Research Services.
Gardner, Bob
This paper discusses ensuring high quality research services that meet client needs, based on experiences at the Research and Information Services of the Ontario Legislative Library (Canada). The first section is an introduction that provides an overview of the Research and Information Services and summarizes factors related to quality control. The second section addresses getting priorities right, highlighting strategic planning and service evaluation. The third section considers meeting client needs, including formal quality checks, evolving best practices, building on strong skills, product development, and client feedback. The fourth section discusses working culture, including building on knowledge, human capital, and looking for innovation. It is concluded that ensuring high quality research services: takes place at both strategic and operational levels; is about informal collaborative processes and adaptability as much as editorial procedures and explicit standards; is more about knowledge sharing, consensus building, and teamwork than management edicts and monitoring; and depends on a work culture of innovation imagination and commitment to client needs. (MES)
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Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada