ERIC Number: ED450703
Record Type: Non-Journal
Publication Date: 1999
Reference Count: N/A
Building to Scale: An Analysis of Web-Based Services in CIC (Big Ten) Libraries.
Dewey, Barbara I.
Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable avenue to bring library services to users at all hours. This paper discusses the virtual services located on the 13 CIC member libraries' Web pages. All CIC institutions are developing innovative new services to better serve their large student, faculty, and staff populations. Issues and strategies related to scaling library services with Web-based delivery systems are discussed using data from a survey of the member libraries as well as analysis of each library Web site. Successes and problems with the scaling and "findability" of different services (reference, instruction, electronic reserves, virtual tours, etc.) are summarized with suggestions for further Web development. (AEF)
Descriptors: Academic Libraries, Electronic Libraries, Higher Education, Information Services, Internet, Library Development, Library Services, Online Systems, Reference Services, User Needs (Information), World Wide Web
For full text: http://www.educause.edu/conference/e99/proceedings.html.
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A