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ERIC Number: ED449810
Record Type: Non-Journal
Publication Date: 2000
Pages: 253
Abstractor: N/A
ISBN: ISBN-1-55570-384-4
Digital Reference Service in the New Millennium: Planning, Management, and Evaluation. The New Library Series, Number 6.
Lankes, R. David, Ed.; Collins, John W., III, Ed.; Kasowitz, Abby S., Ed.
This book on digital reference services begins with an introduction entitled "The Foundations of Digital Reference" (R. David Lankes). Part 1, "The New Reference Culture: Traits and Trends," includes the following papers: "Why Reference Is about To Change Forever (but Not Completely)" (Joseph Janes); "Transforming Reference Staffing for the Digital Library" (Susan Lessick); "Definitions of Personal Assistance in the New Millennium: Philosophical Explorations of Virtual Reference Service" (Lorna Peterson); and "Evolution or Entropy? The Changing Reference Culture and the Future of Reference Librarians" (Myoung C. Wilson). Part 2, "Building Digital Reference Services and Networks," includes: "Collaborative Digital Reference Service: Update on LC Initiative" (Diane Kresh and Linda Arret); and "Digital Reference Quality Criteria" (Blythe Allison Bennett, Abby Kasowitz, and R. David Lankes). Part 3, "Managing Digital Reference Services," includes: "Managing Growth for AskA Services" (Pauline Lynch); "Designing a Virtual Reference Desk: Intellectual Property Considerations" (Brett Butler); "Simple and Sophisticated Methods for Processing Large Volumes of Question and Answer Information through the World Wide Web" (Lynn Bry); and "Digital Reference Service at the Georgia Institute of Technology" (Bruce Henson). Part 4, "Evaluating Digital Reference Services," includes: "Evaluating the 'Ask a Question' Service at the University of California, Irvine" (Judy Horn and Kathryn Kjaer); and "National Museum of American Art Reference Desk: A Usage Analysis of a Digital Reference Service" (Laura Sowers and Marilyn Domas White). Part 5, "Digital Reference Technology Spotlight," includes: "Moving Reference to the Web" (Susan McGlamery and Steven Coffman); "The University of North Texas Libraries' Online Reference Help Desk" (Monika Antonelli and Martha Tarlton); and "Click on the Wizard for Help: Using Help Desk Software for Real-Time Reference" (Saundra Lipton). The conclusion is entitled "An Agenda for Digital Reference" (R. David Lankes). The book contains an appendix listing digital reference resources (compiled by Joann M. Wasik) and an index. Most papers contain references. (Contains 129 references.) (MES)
Neal-Schuman Publishers, Inc., 100 Varick St., New York, NY 10013 ($55); Tel: 212-925-8650; Fax: 800-584-2414 (Toll Free); Web site:
Publication Type: Books; Collected Works - General
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A