ERIC Number: ED449379
Record Type: Non-Journal
Publication Date: 2000
Reference Count: N/A
Analysing Enterprise Returns on Training.
Moy, Janelle; McDonald, Rod
Recent Australian and overseas studies on evaluation of enterprises' return on training investment (ROTI) were reviewed to identify key issues in encouraging increased evaluation of training benefits by enterprises and successful approaches that may inform future "enterprise-friendly" studies of ROTI. It was concluded that more practical, creative, and cost-effective approaches to determining ROTI are needed so as to encourage more enterprises of all sizes to conduct their own ROTI studies. The following were among the recommendations emerging from the review: (1) adopt a broad definition of training that incorporates all forms of learning and skill formation; (2) use the term ROTI when evaluating enterprise returns from training rather than the narrower quantitative term "return on investment"; (3) develop and use ROTI approaches that provide decision makers with timely, useful, and accessible qualitative and quantitative evidence of the contribution of training to enterprises' operational and strategic priorities; and (4) focus on using existing enterprise data. More than 50 possible training outcomes were identified under the following headings: productivity and efficiency; sales and profitability; quality of products and services; customer service and satisfaction; occupational health and safety; organizational learning and development; and organizational climate and practices. (Contains 54 references.) (MN)
Descriptors: Attitude Change, Business Administration, Corporate Education, Cost Effectiveness, Definitions, Educational Economics, Educational Research, Employer Attitudes, Evaluation Criteria, Evaluation Methods, Financial Support, Foreign Countries, Industrial Training, Informal Education, Information Needs, Inplant Programs, Job Training, Literature Reviews, Measurement Techniques, Models, Nonschool Educational Programs, Organizational Climate, Organizational Development, Postsecondary Education, Research Methodology, Research Needs, Return on Investment, Small Businesses, Trend Analysis, Vocational Education
National Centre for Vocational Education Research, 252 Kensington Road, Leabrook, South Australia 5068, Australia; Tel: 08 8333 8400, Fax: 08 8331 9211, E-mail: firstname.lastname@example.org; Web site: http://www.ncver.edu.au. For full text: http://www.ncver.edu.au/research/proj/nr8012.pdf.
Publication Type: Information Analyses; Reports - Evaluative
Education Level: N/A
Authoring Institution: National Centre for Vocational Education Research, Leabrook (Australia).
Identifiers - Location: Australia