ERIC Number: ED449000
Record Type: Non-Journal
Publication Date: 1998
A Service View of Engineering Education.
Rebelatto, Daisy Aparecida do Nascimento; Sadalla, Lais O. B.; Belhot, Renato V.
This paper discusses and analyzes how engineering education, understood as a production system of learning and knowledge, can benefit from examining its practices through the metaphor of the service industry. The agents in the production process of teaching and learning are the customer, the product, the agent in transformation, and the quality control. (WRM)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Brazil