ERIC Number: ED448837
Record Type: Non-Journal
Publication Date: 2000
Reference Count: N/A
Austin Community College Management Response to Employee Satisfaction Survey, Spring 2000.
Austin Community Coll., TX.
Findings from an Employee Satisfaction Survey conducted in spring 2000 at Austin Community College (ACC) (Texas) indicate that: (1) staff in many areas need customer service training; (2) telephones are not used effectively by many offices; (3) many areas are not able to respond quickly to the needs of college staff; and (4) 18 highly used areas are of special concern because they have high levels of dissatisfaction. The complete Management Response to this survey is presented in this report. Responses include: (1) beginning in spring 2000, customer service training will be available through the Professional Development Office in Human Resources; (2) the Administrative Leadership Team will develop a college-wide plan to address telephone-related issues; (3) staffing in key areas will be reviewed prior to the budget process to ensure availability of adequately trained staff; (4) individual plans developed by each of the 18 areas will be implemented during the next year; and (5) the Employee Satisfaction Survey will be modified and re-administered in January 2001. (PGS)
Descriptors: Communication Audits, Community Colleges, Evaluation Methods, Formative Evaluation, Improvement Programs, Inservice Education, Job Performance, Participant Satisfaction, School Effectiveness, Two Year Colleges
For full text: http://ww2.austin.cc.tx.us/oiepub/publications.htm.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Austin Community Coll., TX.