ERIC Number: ED448831
Record Type: RIE
Publication Date: 2000
Rogue Community College Student Satisfaction Survey, Winter 2000. Management Report: Redwood and Riverside Campuses.
The Annual Student Satisfaction Survey at Oregon's Rogue Community College (RCC) allows the school to measure achievement in services, classes, and facilities. Three hundred and eleven students responded to this winter 2000 survey. Findings include: (1) seventeen percent of all respondents at the Redwood and Riverside campuses were very satisfied with their ability to get access to information about RCC; (2) fourteen percent, both campuses combined, were very satisfied with the orientation process; (3) staff helpfulness ranked highest in satisfaction on the "access to information" and "getting started" (orientation) questions and off-hours access to registration and the bookstore ranked lowest; and (4) campus safety and computer facilities had the highest approval rate in the"attending classes" question and parking ranked lowest in satisfaction. Recommendations for improvement include reaffirming to staff and faculty that the students are RCC's "customers," and that they should come first; expediting the implementation of telephone and/or online registration; reviewing staffing in Student Services, the bookstore, and the business office during peak times of demand; offering additional hours in student service areas (financial aid, the bookstore, food service, etc.) where needed; and offering an associate of science degree in computer science and other high-technology areas. Appended are representative verbatim comments and suggestions for improvement, data tables, sample summaries, and the questionnaire. (EMH)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Rogue Community Coll., Grants Pass, OR.
Note: Prepared for Rogue Community College, Institutional Effectiveness Task Force.