ERIC Number: ED448792
Record Type: Non-Journal
Publication Date: 2000-Aug
Reference Count: N/A
Fee-Based Services. SPEC Kit 259.
Jenda, Claudine, Comp.
SPEC Kit, n259 Aug 2000
This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how many Association of Research Libraries (ARL) libraries offer fee-based services to their external users, the procedures and organizational structures of such services, and the factors that contribute to a successful fee-based service program. For this survey, fee-based services were defined as library services provided for a fee to identifiable user groups that are not an institution's primary clientele. The survey was distributed to 121 ARL member libraries in April 2000, and 64 libraries (53%) responded. Of these, 39 (61%) indicated that they offer fee-based services as defined. However, 87% are offering fee-based services to external users without the guidance and benefit of a formal mission statement. Results are provided in following areas examined by the survey: Background; Fee-Based Service Methods and Procedures; Impact of Fee-Based Services; Promoting Fee-Based Services; Assessment and Evaluation of Fee-Based Services; and Future of Fee-Based Services. Representative documents from various universities are presented for: planning; policies and procedures; promotional materials; and job descriptions. A final section of selected resources includes books, journal articles, and Web sites. (AEF)
Descriptors: Academic Libraries, Fees, Higher Education, Information Policy, Library Funding, Library Policy, Library Services, Library Statistics, Library Surveys, Research Libraries
ARL Publications Distribution Center, P.O. Box 531, Annapolis Junction, MD 20701-0531 ($40 non-members; $30 members, plus $6 each shipping and handling). Tel: 301-362-8196; Fax: 301-206-9789; e-mail: firstname.lastname@example.org; Web site: http://www.arl.org/pubscat/index.html
Publication Type: Collected Works - Serials; Reports - Research
Education Level: N/A
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Leadership and Management Services.