ERIC Number: ED448548
Record Type: Non-Journal
Publication Date: 1999-Sep
Reference Count: N/A
Collaborative Problem Solving and Dispute Resolution in Special Education. Training Manual.
Windle, Rod; Warren, Suzanne
This training manual provides materials for conducting a workshop on problem solving and creating good agreements in special education. The first section of the manual provides a brief introduction to the world of special education and discusses why special education law is complex. Section 2 explores why conflict is created, seven types of conflict, and the three most common responses to conflict. The following section focuses on preparation for problem solving. Techniques are provided for dealing with difficult people and becoming an effective problem solver. Section 4 highlights critical communication skills and discusses barriers to effective communication. Section 5 provides steps in the process of collaborative problem solving, including sharing perspectives, defining the issues, identifying the interests, generating options, deciding on objective criteria, and evaluating options and reaching agreement. The next section focuses on strategies for success in dispute resolution. It provides solutions for common problems, including defusing resistance, refocusing the discussion or reframing the issues, dealing with emotional baggage, and educating. Section 7 discusses dispute resolution processes in special education, including mediation, complaint investigation, due process hearings, independent educational evaluations, fact finding, and arbitration. The final section contains suggested reading, definitions, and acronyms. (Contains 23 references.) (CR)
Descriptors: Communication Skills, Conflict, Conflict Resolution, Court Litigation, Disabilities, Dissent, Due Process, Educational Legislation, Elementary Secondary Education, Interpersonal Communication, Interpersonal Competence, Parent Teacher Cooperation, Problem Solving, Resistance (Psychology), Special Education, Workshops
Publication Type: Guides - Non-Classroom
Education Level: N/A
Sponsor: Oregon State Dept. of Education, Salem.
Authoring Institution: N/A