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ERIC Number: ED447291
Record Type: Non-Journal
Publication Date: 2000-Apr-10
Pages: 10
Abstractor: N/A
Reference Count: N/A
The Application of Continuous Quality Improvement Models and Methods to Higher Education: Can We Learn from Business?
Downey, Thomas E.
Continuous quality improvement (CQI) models, which were first applied in business, are critical to making new technology-based learning paradigms and flexible learning environments a reality. The following are among the factors that have facilitated CQI's application in education: increased operating costs; increased competition from private schools and nontraditional modes of learning; students' increased awareness of what they need to succeed in the workplace; and the need to keep costs down while maintaining quality and demand. A macromodel for quality and CQI in student learning has been proposed as a comprehensive approach for strategic planning and management of "educational products." Components of the model include the following: institutional vision, primary values, and goals based on the strategic implications of using technology-based educational solutions; a program quality assurance system; a faculty development plan that includes provisions for delivering the technical and nontechnical training needed to incorporate technology into the curriculum; assessment of learning from a distance and in the classroom; enabling policies, structures, and resources; and cross-departmental, cross-functional support groups. The CQI process must promote the following items: self-paced learning; standardization; anytime, anyplace learning; reduced operational costs; and development of "virtual team" skills in students. (MN)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom