ERIC Number: ED447291
Record Type: Non-Journal
Publication Date: 2000-Apr-10
Reference Count: N/A
The Application of Continuous Quality Improvement Models and Methods to Higher Education: Can We Learn from Business?
Downey, Thomas E.
Continuous quality improvement (CQI) models, which were first applied in business, are critical to making new technology-based learning paradigms and flexible learning environments a reality. The following are among the factors that have facilitated CQI's application in education: increased operating costs; increased competition from private schools and nontraditional modes of learning; students' increased awareness of what they need to succeed in the workplace; and the need to keep costs down while maintaining quality and demand. A macromodel for quality and CQI in student learning has been proposed as a comprehensive approach for strategic planning and management of "educational products." Components of the model include the following: institutional vision, primary values, and goals based on the strategic implications of using technology-based educational solutions; a program quality assurance system; a faculty development plan that includes provisions for delivering the technical and nontechnical training needed to incorporate technology into the curriculum; assessment of learning from a distance and in the classroom; enabling policies, structures, and resources; and cross-departmental, cross-functional support groups. The CQI process must promote the following items: self-paced learning; standardization; anytime, anyplace learning; reduced operational costs; and development of "virtual team" skills in students. (MN)
Descriptors: Adult Learning, Distance Education, Educational Assessment, Educational Environment, Educational Planning, Educational Quality, Educational Technology, Educational Trends, Faculty Development, Foreign Countries, Higher Education, Models, Needs Assessment, Quality Control, School Business Relationship, Strategic Planning, Systems Approach, Technical Institutes, Theory Practice Relationship, Trend Analysis
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom