ERIC Number: ED446797
Record Type: Non-Journal
Publication Date: 1999-Jun
Student Satisfaction as a Performance-Based Funding Measure: Lessons from a Statewide Survey.
Bers, Trudy H.; McMillan, Virginia K.; Parke, Scott J.
This report by the Illinois Community College Board provides results of a telephone survey of nearly 10,150 community college students who earned 30 or more credits or an associate degree in a baccalaureate-transfer program. This one-time telephone survey was designed to: (1) compare satisfaction levels of transfer-baccalaureate students with existing state-mandated survey data gathered for many years on occupational student satisfaction; (2) test the viability of conducting centralized telephone surveys statewide; (3) compile benchmark data about the satisfaction of baccalaureate-transfer graduates and students; (4) assess whether satisfaction of occupational graduates could serve as an adequate proxy for all certificate and degree-seeking community college students when seeking Performance-based Incentive System (PBIS) funding. Conducting this survey cost $88,000, far more than most colleges might gain in additional PBIS state measure funding. Results indicated a high degree of similarity in the satisfaction ratings given by occupational and baccalaureate-transfer alumni, suggesting that existing occupational student survey data could be used as a proxy for all completers, absent other statewide data. Tables of results, copies of surveys, and summaries of literature related to performance-based funding, student satisfaction and survey research methodology are included. (Contains 25 references.) (PGS)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Illinois Community Coll. Board, Springfield.