ERIC Number: ED446788
Record Type: Non-Journal
Publication Date: 1999-Feb
Reference Count: N/A
The Quest Continues: Results of the 1998 QUEST Survey.
Livieratos, Barbara B.
Presents the results of the 1998 Quality Evaluation of Service Trends (QUEST) Survey administered at Howard Community College (Maryland) to 182 employees. This survey has been conducted annually since 1990. Ten of the service areas listed on the QUEST Survey improved their ratings over the last survey. There were declines in the 40 other areas. Consistent with past survey findings, respondents gave their highest importance ratings to "encouragement of excellence in teaching" and "high priority on student learning." On this year's QUEST Survey, there were six items and an overall rating on the President's Team and five items and an overall rating on the college's Board of Trustees. This marks the first time the board has been included on the survey. Overall, the item, "shows confidence in campus personnel" received the highest importance rating for the President's team, and its performance rating was also the highest. For the Board of Trustees, "makes appropriate decisions affecting college resources" was the most important item, while "is a visible presence on campus and in the community" was the highest rated in performance. Again this year, the most important element in the college's employees' job satisfaction was "having the resources available to carry out the job." In terms of actual satisfaction, the highest rated item was "personal safety on campus," followed by "resources available to carry out the job,""opportunities for job-related training," and "job security." Three items related to pay and promotion were the lowest rated. (VWC)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.