ERIC Number: ED446505
Record Type: Non-Journal
Publication Date: 2000-May
Reference Count: N/A
Using Institutional Effectiveness Data To Stimulate Improvement...Getting Data off the Shelf and into the Hands of Stakeholders. AIR 2000 Annual Forum Paper.
Hill, Sandy; Willekens, Rene G.
This paper outlines a successful, stakeholder driven, continuous improvement process that is currently used at Estrella Mountain Community College, Arizona. The process is designed to address the next step of what to do with institutional effectiveness data after it has been collected and reported. Many institutional effectiveness processes stop with the publishing of data. While this serves accountability purposes, it does little to ensure that data will be used for improvement purposes. To stimulate improvement around the college's core indicators of effectiveness, Estrella Mountain has designed a group interview process with stakeholders responsible for delivering on different aspects of the mission and goals of the college. Using a set of interview questions, the college stakeholders identify standards for the core indicators of effectiveness, develop strategies for improvement, and take ownership of these strategies. The interview approach has been used by the college for 3 years and has resulted in enhanced awareness of the institutional effectiveness process, increased participation by all stakeholders, and the development of concrete improvement strategies that are reviewed on an annual basis. (Author/SM)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Estrella Mountain Community Coll., Avondale, AZ.