ERIC Number: ED446487
Record Type: RIE
Publication Date: 2000
Performance Plan: Progress Report, 3rd Quarter Fiscal Year 2000.
Department of Education, Washington, DC. Student Financial Assistance.
The U.S. Department of Education Student Financial Assistance (SFA) outlines its three major objectives for fiscal year 2000 in its progress report. The objectives are: 1)customer satisfaction; 2) reduction in the overall cost of delivering student aid; and 3) employee satisfaction. Several new capabilities were added to the Direct Loan servicing Web site. The Direct Loan Consolidation Loan Program's Web site was also upgraded. FAFSA on the Web was recognized as an excellent Web site, and an SFA internship program was established in summer of 1999. The SFA continues to reduce student costs. Debt collections are increasing and the Modernization Blueprint has been updated. The second employee satisfaction survey was completed in May, 2000. Training for all SFA employees has been completed, and SFA offices are on target for their move to Union Center Plaza. Document includes a "Performance Plan Indicator Status at a Glance" chart. (HB)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Department of Education, Washington, DC. Student Financial Assistance.