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ERIC Number: ED445826
Record Type: Non-Journal
Publication Date: 2000-Aug
Pages: 21
Abstractor: N/A
Reference Count: N/A
"One-Stop Shopping": Meeting Diverse Family Needs in the Inner City?
Wigfall, Valerie G.; Moss, Peter
This paper considers the concept of the "one-stop shop" in relation to the provision of family services, whereby the family can access a range of support services made available in one location. The paper examines how the concept fits within the context of mainstream service provision in Great Britain today, specifically how the Coram Community Campus, as an example of a "one-stop shop" in London, attempts to meet diverse family needs in an inner city setting. Findings of the Campus model of multi-agency practice are presented to illustrate the impact of this approach on families and the quality of support provided. The paper describes the move in England away from crisis intervention toward more preventive work with vulnerable families, involving program coordination and partnerships. The Coram Community Campus model is described as an organization arrangement working to provide families and their young children in one of the most deprived areas in London with care, education, health, and social support. Distinguishing features of the Campus model are listed, and the services provided are summarized. The paper presents both qualitative and quantitative findings from the user survey and user interviews to examine how services were being used, to identify perspectives of the practitioners, and to provide concrete examples of "one-stop shopping." The paper concludes by asserting that the "one-stop shop" approach clearly responds to the complexity and diversity of family life in the inner city as it evolves to better meet multiple and diverse needs. Contains 21 references. (KB)
Publication Type: Reports - Descriptive; Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (London)