ERIC Number: ED445633
Record Type: Non-Journal
Publication Date: 2000-May
Reference Count: N/A
A World Wide Web Response to Student Satisfaction Surveys: Comparisons Using Paper and Internet Formats.
Tomsic, Margie L.; Hendel, Darwin D.; Matross, Ronald P.
This study compared college students who used the World Wide Web versus paper and pencil to respond to one of three surveys: the 1997 and 1999 Student Experiences Survey and 1998 University of Minnesota Graduate Survey. Students chose to respond by mail or via the Web. Researchers examined the proportion of students who used the Web versus those using paper and pencil; whether students using the Web differed significantly from those responding on paper; whether attitudes, experiences, and satisfaction levels of Web respondents differed significantly from those responding on paper; and whether rates of Web choice increased over time as respondents became more familiar with the Internet. Most students preferred paper and pencil, although the proportion of students selecting the Web doubled over time, suggesting that as students become more experienced in using the Web, their use increases. Younger students, who were more familiar with the Internet, selected the Web-based survey more often than older students. Men were more likely than women to use the Web-based survey. Current students in 1999 who selected the Web were significantly more likely to give the university high ratings in academic quality than were students who responded on paper. (SM)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A