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ERIC Number: ED445264
Record Type: Non-Journal
Publication Date: 2000
Pages: 75
Abstractor: N/A
ISBN: ISBN-1-85184-285-3
Learning from Cross-Functional Teamwork. IES Report 356.
Kettley, P.; Hirsh, W.
A study was conducted to determine what knowledge and learning is developed through teamwork in business. Ten cross-functional teams selected from six major United Kingdom employers were surveyed, with structured interviews completed with 72 team members and team leaders and a short questionnaire completed by 50 of the interviewees. The study found that teams learn in these four ways: by direct transfer of knowledge or skills from other experts, by observation of others in action, by collective problem-solving and experimentation, and by consolidating prior experience and re-framing new insights. Team members learned about themselves, about the organization, and about other specialties within the organization. Impacts on the learning of a cross-functional team include explicit consideration of learning for the individual and the organization; the positive attitude of an individual member's home function and the level of interaction across boundaries with the rest of the organization; diversity within the team; the degree of close working and interaction; and using team processes for learning and honest discussion of difficulties. The study concluded that cross-functional team learning can be enhanced by moving people and their talents into and out of teams and back into the mainstream organization; coaching and learning to support individual members; facilitating relevant team development and training; realigning human resource systems; and developing the team as a learning community and transferring the team's skills to the rest of the organization. (Contains 27 references.) (KC)
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Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Sussex Univ., Brighton (England). Inst. for Employment Studies.
Identifiers - Location: United Kingdom