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ERIC Number: ED445188
Record Type: Non-Journal
Publication Date: 2000
Pages: 20
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-0-87397-623-1
Demands of Training: Australian Tourism and Hospitality.
Freeland, Brett
Qualitative research was conducted as part of a four-industry project studying operation of training markets, one of which was Australian tourism and hospitality (T&H). Semi-structured interviews were conducted with 23 individuals representing stakeholder groups. Interviews were conducted across Queensland, Victoria, and South Australia and discussed 3 levels of training: entry, vocational education and training (VET) for workers, and VET for unemployed and disadvantaged. Findings were that policymakers and stakeholders generally believe increased training will lead to increased profitability for the T&H industry; T&H enterprises do not greatly value formal training acquired by individuals prior to employment; enterprises go to considerable effort to ensure that persons they employ have the necessary personal attributes to contribute to success of the enterprise; and the extent and type of training conducted by enterprises within the T&H industry has shifted. The study concluded the characteristics of the enterprise contribute to variation in skill requirements and training methods; prevocational training and attainment of qualifications are important for only some sections of the T&H industry; personal skills and attributes are more important than technical skills for people wanting to enter the T&H workforce; and flexible training arrangements are required if the T&H industry and enterprises are to continue to develop. (Contains 13 references.) (YLB)
National Centre for Vocational Education Research, 252 Kensington Road, Leabrook, South Australia 5068, Australia; Tel: 08 8333 8400, Fax: 08 8331 9211, E-mail:; Web site: (ISBN: 0-87397-609-6 (print) $9.90 Australian). For full text:
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: National Centre for Vocational Education Research, Leabrook (Australia).
Identifiers - Location: Australia