ERIC Number: ED444227
Record Type: RIE
Publication Date: 2000
Communicating across Cultures for the Practicing Manager: An Ideas into Action Guidebook.
Prince, Don W.; Hoppe, Michael H.
This guidebook examines cultural differences in communication. It discusses strategies that managers can employ to become aware of cultural differences, to recognize when cultural differences pose a leadership challenge, and to adapt their communication style to enhance effectiveness. The booklet recommends that managers examine their own cultural conditioning, review their experiences with other cultures, watch for discomfort that can signal cultural differences, and recognize and modify their communication approach. The booklet provides short anecdotes to help managers anticipate and adapt to cultural differences, listen and watch for cultural differences, be aware of nonverbal communication, and notice that unexpected behavior can signal cultural differences. It cautions managers to be sensitive to the use of idioms and slang when speaking to someone who has learned their language in a formal setting and encourages managers to pay attention to the way that they talk and write. Some suggestions for clear, cross-cultural communication include the use of stories and analogies that are universally understood, the use of the simplest and most common words, and the adoption of inclusive language. Other tips for cross-cultural communication include taking care to pronounce names correctly, using humor appropriately, communicating respect for other cultures, and working to understand other cultures. (RJM)
Descriptors: Administrator Effectiveness, Administrator Guides, Communication Audits, Cultural Awareness, Cultural Literacy, Interpersonal Communication, Organizational Communication, Supervisory Methods
Center for Creative Leadership, P.O. Box 26300, Greensboro, NC 27438-6300 ($6.95). Tel: 336-286-4480; Fax: 336-282-3284; Web site: http://www.cl.org/publications.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Center for Creative Leadership, Greensboro, NC.