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ERIC Number: ED443482
Record Type: Non-Journal
Publication Date: 2000-May
Pages: 11
Abstractor: N/A
Reference Count: N/A
A Review of the Results and Methodology in the 1999 Noel Levitz Student Satisfaction Survey at Salt Lake Community College.
Cooney, Frank
This report analyzes the 1999 Student Satisfaction Inventory (SSI) survey results of Salt Lake Community College (SLCC) (Utah) conducted by the Noel-Levitz company. In 1999, a stratified random sample was utilized that produced a more representative profile of the student demographics compared to previous years (e.g., the percentage of full-time to part-time students in the survey closely reflects the profile for the entire student body). SLCC was rated highest on: responsiveness to diverse populations, registration effectiveness, and academic services. SLCC was rated lowest on: admissions and financial aid, academic advising, and campus support services. Discussions are provided on the following topics: the validation of scale results, program areas with the lowest SSI ratings, examination of the "neutral" response, further analysis of the lowest SSI ratings, and implications and recommendations for further research. The effectiveness of the registration procedures and satisfaction with Academic Services is independently supported by high ratings in the new student and graduating student surveys which are conducted every year. No data were available to independently validate the high rating on responsiveness to diverse populations. The difference in the scores may well be due to the difference in the questionnaire wording. (VWC)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Salt Lake Community Coll., UT.