ERIC Number: ED443337
Record Type: Non-Journal
Publication Date: 2000
Performance Plan: Progress Report 2nd Quarter Fiscal Year 2000.
Department of Education, Washington, DC. Student Financial Assistance.
This document is progress report on the U.S. Department of Education's Student Financial Assistance (SFA) programs. Regarding its customer satisfaction objective, SFA notes that it looks to private sector leaders in e-commerce and promotes electronic services; offers electronic filing of the Free Application For Student Aid (FAFSA); offers most school and student publications on the SFA Web site; and makes SFA software available online. An interagency Web site available to students provides information about planning and financing college. Regarding SFA's objective of reducing the overall cost of delivering student aid, the report notes that nearly 1.6 million FAFSAs were filed electronically; students now can receive Personal Identification Numbers which allow them to sign their online FAFSAs electronically; the Y2K transition went smoothly; and SFA received four qualified opinions and one disclaimer of opinion on its fiscal year 1999 financial statements. Regarding SFA's employee satisfaction objective, the report notes that an employee satisfaction survey was conducted, and appropriate action was taken to improve satisfaction; and that SFA University pilot-tested a new course which offers front-line employees a common understanding about performance-based objectives. The report concludes with a performance indicator at-a-glance chart and a table describing student aid awards. (SM)
Descriptors: Computer Uses in Education, Educational Finance, Educational Technology, Federal Aid, Federal Government, Higher Education, Job Satisfaction, Student Financial Aid, Student Loan Programs, World Wide Web
U.S. Department of Education, 400 Maryland Avenue, S.W., Washington, DC 20202.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Department of Education, Washington, DC. Student Financial Assistance.