ERIC Number: ED442339
Record Type: Non-Journal
Publication Date: 2000
Reference Count: N/A
Performance Plan: Progress Report, 1st Quarter, Fiscal Year 2000.
Department of Education, Washington, DC. Student Financial Assistance.
This report by the Department of Education examines the progress made by the Student Financial Assistance (SFA) program in reaching its objectives. The report notes that for objective 1, customer satisfaction, more than 4 million direct loan records have been processed and over 1 million updates applied since winter 1999; that 84 percent of school certifications have been processed within the 120-day standard; and that a Web-based function which provides accurate and timely information on the Free Application for Federal Student Aid (FAFSA) has been implemented. For objective 2, reduce the overall cost of delivering student aid, it is noted that electronic processing of FAFSA has increased by 25 percent; that new electronic billing for direct loan borrowers eliminates the need for paper documentation; that the design of the new financial system is on track; and that a draft design for new technical architecture has been completed. For objective 3, employee satisfaction, the report notes that SFA is now providing training to its employees on a wide range of subjects; that it is in the process of identifying the top five employee satisfaction issues; and that it is seeking a new Washington, DC location. A two-page checklist of performance plan indicators is included. (CH)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Department of Education, Washington, DC. Student Financial Assistance.