ERIC Number: ED441497
Record Type: Non-Journal
Publication Date: 1999-Aug
Reference Count: N/A
Canada's National Core Library Statistics Program: First Steps in Developing Key Performance Indicators.
Schrader, Alvin M.
Canada's National Core Library Statistics Program is designed to capture several key indicators of the broad impact on Canadian society of library services provided by the public, academic, and special library sectors. These impacts can be broadly organized into cultural and economic. Current indicators of cultural impact are question answering services, which numbered 82,000 inquiries per day in 1996 by Canadian library users, and collection use, numbering well over 1 million circulations daily in 1996. Other cultural indicators are library staff, library collection holdings, and service points. An aggregate indicator of economic impact is library expenditures, which totaled more than $1.4 billion in Canada in 1996. However, several important dimensions of library service are not captured at present in the National Core Library Statistics Program, in particular self-help use of electronic information. Given the multidimensional nature of library services and impacts, the challenge of articulating library value must be correspondingly multidimensional, standardized, and universal. (Author)
Descriptors: Academic Libraries, Foreign Countries, Information Utilization, Library Collections, Library Expenditures, Library Personnel, Library Services, Library Statistics, National Programs, Postsecondary Education, Public Libraries, Reference Services, Special Libraries, Users (Information)
For full text: http://www.ifla.org/IV/ifla65/papers/035-120e.htm.
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Canada