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ERIC Number: ED441097
Record Type: Non-Journal
Publication Date: 2000-Mar-8
Pages: 27
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Organizational Change. Symposium 11. [Concurrent Symposium Session at AHRD Annual Conference, 2000.]
This packet contains three papers from a symposium on organizational change. The first paper, "Kaizen Blitz: Rapid Learning to Facilitate Immediate Organizational Improvements" (Robert B. Gudgel, Fred C. Feitler), describes rapid and dramatic improvement in the organizational performance of a manufacturing firm after use of a series of kaizen blitzes (rapid change emphasizing quality). Participants in these blitzes and other employees and managers describe their experiences and the quantitative and qualitative results. A preliminary analysis of the theoretical basis for a successful kaizen blitz is offered. The second paper, "Organisation Identity: Exploring a 'New' Avenue for Intervention and Performance Improvement" (Christian L. van Tonder), reports on a study that clarified the nature of the various concepts of corporate identity and established a theoretical framework for researching organization identity. The results of structured interviews with 153 executives from 10 companies indicate strong relations between organization identity, specific organizational attributes, and organizational performance. The final paper, "Identification of Critical Work Environment Variables for Quality Performance in a Service Organization" (Constantine Kontoghiorghes, Deborah Dembeck), identifies the critical work environment variables for quality performance in an organization, including satisfaction with internal processes; commitment of peers toward quality; having easy accessibility to others in the organization; existence of few bureaucratic barriers to get the job done; effective communication channels within and between work teams; and achievement of ISO 9001. The papers contain reference lists. (KC)
Publication Type: Collected Works - General; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A