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ERIC Number: ED440994
Record Type: Non-Journal
Publication Date: 2000-Mar
Pages: 12
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Client Satisfaction: A Synthesis for the Year 1999.
Zimmerman, David
Mid-continent Research for Education and Learning (McREL), as part of its regular operations, monitors client satisfaction, and seeks to sustain a process of informed decision making in the development and delivery of products and services. This report documents client satisfaction with McREL services as determined by participant evaluations. These evaluations were collected at the conclusion of workshops, conferences, or consultant/technical assistance provided by McREL staff. The report does not include data not collected systematically, such as feedback to staff or thank-you letters. A total of 60 workshops and presentations were considered as data sources, and, of these, 32 events aligned with the client satisfaction study aims. The evaluations after these events indicate that clients have been very satisfied with the services they received from McREL staff. The grand mean of the 6 dimensions of client satisfaction was 3.47 on a 4-point scale, about the same as in 1998, indicating that McREL provided high quality services, and was consistent in the delivery of those services. (SLD)
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: Mid-Continent Research for Education and Learning, Aurora, CO.