ERIC Number: ED440613
Record Type: Non-Journal
Publication Date: 1999-Nov
Reference Count: N/A
Satisfaction with TRIO Programs. Final Report.
This report presents the results of a survey of federal 1997 TRIO (special programs for students from disadvantaged backgrounds) grantees and non-funded applicants conducted to determine grantees' satisfaction with support services provided by the Department of Education and to examine differences in levels of satisfaction across first-time grantees, repeat grantees, and non-funded applicants. The survey found that: in general, applicants were highly satisfied with the federal TRIO program, although the level of satisfaction varied across areas of customer service; levels of satisfaction differed for applicants who received funding and for those who did not; grantees rated training sessions conducted by TRIO grantees highly; grantees were generally satisfied with performance reporting requirements, although satisfaction levels with various aspects of the reporting requirements varied considerably; and first-time applicants were less satisfied than repeat applicants with their interaction with the Department of Education. Sections of the document include an executive summary and introduction, as well as discussions of overall experience, levels of satisfaction in specific areas, experience with outside organizations, first-time applicants, and suggested improvements. Appended are detailed data tables, comparisons of student support services for grantees and non-funded applicants, comparison of postsecondary/nonpostsecondary organizations, methodology, and survey instruments and summary statistics. (CH)
Descriptors: Access to Education, Disadvantaged Youth, Educationally Disadvantaged, Federal Programs, Higher Education, National Programs, Program Evaluation, Public Policy, Student Financial Aid, Surveys, Tables (Data)
ED Pubs, P.O. Box 1398, Jessup, MD 20794-1398. Tel: 877-433-7827 (Toll Free). For full text: www.ed.gov/offices/OUS/eval/higher.html.
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Westat, Inc., Rockville, MD.; Department of Education, Washington, DC. Office of the Under Secretary.